I have had several problems that I have sent tickets on including all of the info they want, screenshots and all. They finally reply and they are doing NOTHING to repay my losses. No credits nothing. This is such a fraud. If enough of us complain to the App stores they will have to take them down.
I am sorry that the results to your complaints were not what you would have liked, not having more specific information regarding the complaints, I can not really comments, however I see nothing wrong with them requiring your providing them with screenshots to validate any claims you may have.
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